FORUM - Slawistyka

Stefanini

Stefanini offers consulting services, solution development and integration, Business Process Outsourcing, application and infrastructure outsourcing, and more. With support in 32 languages and the flexibility of a global company, Stefanini is focused on efficiency and meeting unique regional needs.

In Stefanini we believe in the strength of technology as a way for companies to revolutionize and the power of people to maximize its impact. That is why Stefanini delivers solutions and innovation around the world. After all, technology may be important, but you are the one changing the world.
For our location in Krakow, we are looking for:

Support with fluent Slovak + good English

The Helpdesk Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The Technician will field customer calls, troubleshoot, document and resolve IT related issues based on solutions found in the knowledge base. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

Key responsibilities
To provide client support to the employees of our client
Accepting incoming calls/ mails/ tickets
Conducting initial troubleshooting of workstation, applications and network issues

Requirements
Windows and MS Office; Internet Explorer; company provides extensive training plan
Strong motivation for development
Enjoying working in a team
Strong analytical, problem solving and organizational skills;
Task oriented;
Communication skills;
Language skills: Fluent Slovak (min C1) and good English (min B2)

Our Offer
Full time job, stability of employment
Intensive training
Competitive salary package according to candidate’s knowledge and competences
Benefit package
Private medical healthcare
Referral bonus
A friendly working atmosphere in a dynamic international and multi-cultural team

If you would like to apply for this job and you would like to work in Krakow/Poland, please send your CV in English to marta [dot] kozlowska [at] stefanini [dot] com